Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 130,807 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (58%)
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TV (15%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (6%)
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Phone (2%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Guilford, Boston, Sarasota, Madison, Seattle, Dania Beach, Redmond, Lakewood, Palm City, Alexandria, San Francisco, Atlanta, Louisville, Jacksonville and Pittsburgh.
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| City | Problem Type | Report Time |
|---|---|---|
 Guilford | Internet | |
| Boston | ||
| Sarasota | Internet | |
| Madison | Wi-fi | |
| Seattle | Internet | |
| Dania Beach | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- SchlongLi (@salminhroll) reported
@bodyorphanage Omg I have Comcast in the city and it’s literally ****. Like if my roommate and I are both in class at the same time then we lag so bad
- John Deardurff (@SQLMCT) reported
@threddyrex Wait... Did Xfinity just break up with you? Do they know you have sharp teeth? Do they know you have problems reaching for the remote?
- Robert 🦃 (@Jexthis) reported
@ErynHuff @FalldownStream @comcast This is pretty much the problem, even if 1tb may be a lot what if you have more than 1 user on your account? Right? Assuming moderate use per user it's dividing your limit? Wtf
- 🌽CORN|GFG|PVP Footwurk 🎃 (@313_Footwurk) reported
Bro wtf is this trash that Xfinity is talking about 75% of data has been used? Tf? Ppl are stuck in the crib do now yall don't want us to use the internet or yall gon charge us? Man wtf is going on?
- juniper3001 (@AlexandriaDyche) reported
@Xfinity Just an FYI, Comcast, but my fiance and I used 2.5 TB of data so far in November. We both stream video games, we both stream TV/entertainment services. We are holding out that we are on the unlimited plan already...since your link doesn't work for that either.
- 10-0 | .⁵⁰ ᵈᵘˢᵃ 🦃 (@TRAPUCHIHAS) reported
@Xfinity ur wifi sucks
- Patrick Holloway (@patoholloway) reported
So I just now found out that Norton will be discontinued if you are a Comcast subscriber. Because Comcast wants to remove any and everything useful that they have with their shitty service.
- Chris F (@wbjiiamaaiingun) reported
@_Brittato_ @kaceytron @comcast Comcast and xfinity are the same company. So **** em
- Long Glorious Subtweet (@LongSubtweet) reported
@owillis We need to get rid of these misinformation networks.But failing that, sure, let 'em know Comcast sucks because "small government" means the feds won't break up a monopoly.
- John Ripley (@jhripley) reported
Lol Comcast box is just as slow as it was 10 years ago. I am in awe at how you can sustain that level of sheer uselessness for so long.
- Andy Cormier (@OcarinaOfAndy) reported
I was gonna stream... if my internet would LET me...I'm ONLY having internet issues with Twitch/OBS. It disconnects me every 10-20 seconds, then takes another 10-20 to reconnect, which repeats endlessly@Xfinity @TwitchSupport ?
- MercuriusXeno (@MercuriusXeno) reported
You're.. happy that Comcast is doing this? Because.. it doesn't affect you? Help me understand this mentality.People shocked that this affects people seem to misunderstand. If it didn't affect anyone, Comcast wouldn't be capping it. And the number wasn't arbitrary.3/3
- John (@TsunamiFPS) reported
@sglenn21 @Xfinity @comcast Never listen to ISP useless estimations, they only under record hours and never take into account to how much bitrate is delivered, they might only use like 144p quality... I hope they still have unlimited for gigabit or even business plans...
- RealEvanDoThings (@RealEvanDoThin1) reported
@tweetoftheBeast Sucks for comcast then people will just switch
- Reese® AKA Dat BOI♊️ (@The_Vaughn_) reported
Of course my damn xfinity wants to stop working 😐😐😐😐😐😐😐
- Arnold (@arnold3811) reported
@Barnacules @comcast This is equivalent to them capping you TV viewing, saying you can only watch for 6 hours a day, or use the phone for 2 hours a day, not acceptable at all!! Although most don’t use that much data, we are paying for the service to begin with! It’s not your business how much we use!
- ▫️Behavior Consultant, Educator (@insightful_info) reported
@comcastcares I have contacted your business already and the speed issues resolved so far.
- Caredwen Foley (@caredwen) reported
@comcast @sglenn21 The first rule of customer service on Twitter is don’t pick fights in the mentions. (But what am I saying. When did Comcast ever give a single **** about customer service?)
- Matt Hume (@Matthew_Hume) reported
@wineunist @abusaeed1992 @verge We have fiber internet start ups in the U.S. that are considerably faster, cheaper, and provide better service than major companies like Comcast. However, they can't compete because major telecoms utilize illegal exclusivity contracts and collude with the government.
- valkyrie simp (@BraydenOverHvn) reported
can't play any online games until Tuesday because Comcast's **** internet comes with a data plan and we're almost out so I'll probably replay the gta story again
- MMABreck (@MmaBreck) reported
@da_667 @_STD_ @comcast Note to self: never use Comcast for anything other than a bad example.
- Josh (@kaufmanprod1) reported
@MassAGO comcast is modifying service terms for customers during their contracts to cap data use starting next year. This is unconscionable as we are still deep in a pandemic with so many working remotely. This is where your office needs to help workers in MA
- Stylish Gamer Kitty! (@Vickycat2018) reported
@comcast @sglenn21 I call bullshit. Dumping you guys for Fios. Your internet sucks anyway.
- Slayer1 Podcast (@Slayer1Podcast) reported
@comcast **** right off. If you pay for gigabit and actually get the speed you're paying for, it would take roughly 3 1/2 hours saturating your connection to hit this cap.
- bread (@bread08620960) reported
@comcast One of the many reasons y'all lost my service years ago. Shitty company in and out.
- Cyrion Farrel (@CyrionF) reported
@makegeneve @newsycombinator @comcast Damn dude what's your data cap. I've got one (1.2 terabytes) but my family of four never reach it.
- Alabaster Scarf (@Alabaster_Scarf) reported
@comcastcares I'm not a comcast customer, though...
- FIRE MarkMurphy! (@pettyfan4398) reported
@akelchan The same kind of people that still wont get the Acc Network on there cable lineup like the Dumbshits at @comcast and @Xfinity
- Kei Garcia (@Awesom3Cabbage) reported
@comcast **** you, are you serious?
- John Buechele (@swflskier18) reported
@kevinh1012 @Dan_Hooven @comcast I had a Comcast door to door salesman come to my house, and I started laughing when he said who he worked for. I felt bad for the guy, but he admittedly knew he was working for a **** company. They literally rebranded to xfinity because they had such bad name recognition.
